Mission Statement
The Cole House Surgery is an established primary care provider whose aim is to provide high quality care in a responsive, supportive, courteous manner, utilising the specialist expertise within the practice team meeting the needs of the individual patient.
We are committed to preserving and enhancing our good reputation as a caring and responsive practice.
By respecting the dignity and diversity of the community we serve, we strive to provide a service that puts patient welfare at the heart of all we do. Our goal is to provide a relaxed and friendly environment where patients are involved in their choice of care.
<strong>Values</strong>
Caring for well being in body, mind, spirit and relationships
- Conveying compassion in word and action
- Assessing and responding to needs
- Providing an appropriate range of services
- Maintaining a health promoting environment
Respecting all
- Showing courtesy
- Seeking to understand
- Treating all fairly
- Valuing each person as a unique individual
- Being especially supportive to the vulnerable
Working as a team
- Relating well within the team
- Valuing the contribution of each team member
- Building a mutually supportive environment
- Co-operating with other teams
- Encouraging responsible involvement by our patients
Integrity
- Speaking and acting truthfully
- Being accountable for our actions
Learning and improving
- Adapting to change
- Building on achievements
- Developing our service